Returns and exchanges

Terms of Return and Exchange

In accordance with the Law of Ukraine "On Protection of Consumer Rights" and Resolution of the Cabinet of Ministers of Ukraine No. 172 dated March 19, 1994 (Annex No. 3), perfumery and cosmetic products of proper quality are non-returnable and non-exchangeable.

When to contact us

Please always check the integrity and completeness of your order upon receipt at the Nova Post branch or in the presence of the courier!

If the parcel is damaged during delivery, please document the damage on the spot with Nova Post employees and file an official claim report, as the postal carrier is responsible for cargo safety during transit.

If you receive an incorrect item or notice a manufacturing defect, please let us know immediately upon receipt or within 24 hours. We will promptly assist you in resolving the issue and arrange a replacement.

How to submit a request

For prompt resolution, please prepare:

• your order number;

• photos or video of the item (clearly showing the damage or defect);

• a brief description of the situation.

Send this information via any messenger convenient for you or contact us through the online chat on the website — we will find the best solution as quickly as possible.